Policies

We do not sell at retail. Offerings on this web-site and in our locations are for the use of the Refrigeration, Heating, Ventilating and Air-Conditioning Trade Only.

Our customers are the refrigeration and air conditioning contractors, manufacturers who incorporate refrigeration and air conditioning material as an integral part of their product, industrial plans with refrigeration and air conditioning maintenance departments and state and federal government agencies.

LIMITED WARRANTY NOTICE: We are NOT a manufacturer. THERE ARE NO IMPLIED WARRANTIES. Warranties covering products on this invoice are that of the MANUFACTURER and are LIMITED to the replacement or repair of any part found to be defective upon inspection by the manufacturer within one year of purchase. NO CHARGES FOR LABOR, FREIGHT, CONSEQUENTIAL OR INCIDENTAL DAMAGES WILL BE HONORED. Payment of an invoice represents acknowledgement of the LIMITED responsibilities of our COMPANY in administrating the warranties of the various manufacturers whose products we distribute.

QUOTATIONS: Quotes on COMMODITY-LIKE ITEMS such as (but not limited to) refrigerant, copper tube and fittings and steel products, are GOOD FOR 5 DAYS unless otherwise specified. Quotes on COMPRESSORS, UNITS, HVAC/R PARTS and SERVICE ITEMS, are good for 30 days from quote date – UNLESS OTHERWISE SPECIFIED.

TERMS: Net 30 days. 1.5% per month (18% per annum) service charge will apply on accounts that are past due.

MINIMUMS: a $5.00 minimum charge will apply to all orders EXCLUDING taxes and transportation. Orders for special parts and/or quantities in response to our quotation are NONCANCELABLE without our prior permission, and then only upon reimbursement for any LOSS OR DAMAGE.

FREIGHT: All goods are F.O.B. factory or our warehouse unless otherwise specified.

SHORTAGE: NO claims for shortages will be considered unless same are made in writing within FIVE (5) days of receipt of shipment.

DAMAGES: Damages in transit are the RESPONSIBILITY of the carrier and such claims should be filed with him, not us, as our responsibility ends upon receipt of the material by the carrier.

RETURNS: No material will be accepted for return without our prior approval. Copy of invoice MUST accompany items returned. There will be a FIFTEEN PERCENT (15%) rehandling charge imposed on all merchandise returned, new and unused within thirty (30) days. After the 30 days are up the material WILL NOT BE ACCEPTED FOR RETURN. Material made on special order is not subject to return. Defective material in warranty or material which has been replaced must be PREPAID, PROPERLY TAGGED AND IDENTIFIED WITHIN 15 DAYS.